Have you ever wanted to ask GamePoint a particular question? Do you want to give your suggestions on what games GamePoint should work on in the future? Want to directly give feedback on your GamePoint experience? Now is the perfect opportunity to ask a GamePoint staff member! On April 23rd at 10AM (EST), AidaGP will be available in PartyPlanner (CardParty) to answer all your questions.
And just a reminder, you can always get in touch with GamePoint via our Helpdesk. We're happy to discuss all sorts of questions, issues and even take feedback there. While our staff members try to be social in chat as much as possible (staff members are also working on game and support issues), we want to highlight this particular opportunity to get to know everyone better.
Here's a link to some of the questions and answers that occurred during our last Question Hour session.
Play Bingo!
Update! Here's what we discussed:
Q: When will we see more GamePoint games on mobile?
A: It would be great to see more of our favorite games on mobile, definitely. And in the meantime, we hope you’re enjoying Bingo on Android & iPhone and saw that with your feedback, we’ve made improvements like adding the Bingo caller on Android! If you have an iPad, then you can enjoy CardParty, RoyalDice and WordTornado there as well. We don’t have an ETA at the moment for more apps, but we hear you and we’re glad you’re excited!
Q: Will we be celebrating American-centric events?
A: We’re always looking for reasons to celebrate! As an American myself, I definitely think it’s important to pay attention to American events and to do them properly (be they fun ones or somber ones). We've paid special attention to Thanksgiving and the SuperBowl for example. Count on me to push special things for our English-speaking community!
Q: What happens during lag/when we get disconnected?
A: If you get disconnected during games like RoyalDice or CardParty, you'll see white screen with the timer, which gives you an opportunity to reconnect while your opponent waits for you. If you're playing automatic Bingo, then the system is marking numbers for you. But in manual mode, the game will continue without you.
Even if your computer says you’re still connected, there can still be very brief lapses where there is no data being transferred. For example, when you go to a webpage like Youtube, the page loads and there is no other data transfer until you click or load something. And if you unplug your router, the page is still there until you click somewhere. But when you’re playing on GamePoint, you’d immediately receive that white screen saying there was a disconnection.
Q: Glad to see Rummy upgraded! When will we see Teasers go through the same? Why is it difficult recently to connect to Java games?
A: Happy to hear it! While we don’t have an ETA on Teasers yet, but you've noticed that we're moving forward and converting our Java games to Flash. In the meantime, we are aware that it’s become difficult for players on Chrome to access Java games. So even when your Java is perfectly installed and updated, things like the recent Chrome update can block Java. For Chrome, you can contact our Helpdesk which will assist you through the following steps:
- Open Chrome
- In your address bar, type: chrome://flags
- Search for “NPAPI,” which can be located near the top
- Enable NPAPI
- Close the entire browser or click on “Relaunch Now” at the bottom
- Restart Chrome
- Try a Java game
Q: Wish that players without a subscription had more smileys
A: Everyone gets treated to our awesome seasonal and event smileys! So we have our spring smileys on because it’s spring. For example, the little crowned smileys you see are in celebration of the Dutch king whose birthday is celebrated this week. So every now and then, you’ll also see smileys in honor of specific countries too. And you'll notice opportunities for VIP subscriptions, such as during events and via Facebook too so players can enjoy VIP perks for free.
Q: When there be another Coin sale? Spill your guts!
A:That’s information that isn’t available until it happens (but I hear players definitely wanting one soon). My guts are squishy and red, but there won’t be info about any sales in there. 
Q: Why does it seem that the same people win repeatedly in Bingo?
A: The balls that are called and the numbers on every card are randomly generated by a 3rd party tested and certified computer program. It’s not possible for anyone to decide what balls come out or what numbers appear on cards during a game. Bingo is ultimately a game of chance and it’s really cool when you catch a lucky break. You can find a more technical explanation and our certification linked here.
Q: Sometimes players with more than 250 Coins appear in the Freeroll rooms. Why?
A: A player could have won or deposited while in a Freeroll room (which brings up their Coin amount), but generally if a player is able to enter then they can stay as long as they want. But once a player is above the limit when they leave and try to re-enter, then it’s not possible. You’re welcome to contact Helpdesk if you have any concerns about players in the rooms so we can investigate. Otherwise, since cards cost 0 Coins, there’s no loss for playing in that room. Don’t forget about claiming free Coins every 3 hours and by sharing with your Facebook friends.
Q: (Since you’re several time zones ahead) What does the future look like?
A: The Red Sox lose. (Please note that Aida is a New Yorker and life-long Yankee fan)
Desperately waiting for any response